In the many conversations I’ve had regarding the merger of Aspect and Voxeo, one of the most common topics of discussion is open standards, and specifically, how the Voxeo commitment to open standards will translate in the merger of the two companies. At Voxeo, our development process has always involved a commitment to ensuring our products are “unlocked” at every layer – enabling customers to integrate easily with other applications and reporting tools, even if those products are from our competitors.
For example, our platform for IVR, text, and mobile web application development and deployment, CXP (formerly known as VoiceObjects), has the ability to run on voice portals and VoiceXML voice platforms from many companies, including competitors of Voxeo and Aspect. This ability means customers can build, deploy, and operate CXP applications in any of these environments and even mixed environments, achieving portability of applications with no additional development effort. In contrast, development tools from other vendors may constrain their customers by locking applications to only that vendor’s voice platform even though the platform supports industry-standard VoiceXML, or requiring additional applications to be written or purchased to support operations, performance management, run-time management, control, and real-time analytics.
I am pleased to declare that we are introducing the “unlocked” approach as part of Aspect’s product strategy.
All Aspect products going forward will now be developed with an open, unlocked mindset. The Voxeo approach toward supporting competitor platforms remains the same with Aspect, ensuring Aspect customers will enjoy the same freedom going forward as they did with Voxeo.
Aspect is focused on only one thing: Make it easy for our customers to engage with their customers. Therefore, we in Aspect will strive to make interoperability as easy as possible for our customers, so we earn your business through great product and great support, not by implementing a technology shackle. We know your end goal is to deliver truly remarkable customer experiences across every conversation and every channel, to remove communication and workflow barriers and to automate more productive business processes, and we want to be there to help you build it.
I would like to encourage you to reach out to me or to anyone at Aspect or Voxeo at any time if you want to learn more about product integration, our commitment to open standards or how we can help you deliver on your customer experience goals.