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eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

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Can you turn business insights into reduced operating costs?

Yes!

Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.

This creates a positive impact to your bottom line, including:

Reduced Quality Management Costs

Contact centers lack the time and manpower to evaluate a statistically …

Aspect joins forces with CallMiner for Engagement Analytics Lunch on Thursday 19th April

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As part of our ongoing collaboration with CallMiner, we’re eagerly anticipating the Engagement Analytics Lunch we’ll be holding at the new Aspect offices on 19th April!

When it comes to customer engagement, modern businesses face a real need for speed and efficiency. Customers have come to …