Deliver Personalized Care Across Channels: Join us at Customer Contact West: A Frost & Sullivan Executive MindXchange


Fall is in the air.  That means it’s time for apple picking, pumpkin carving and the 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange, October 27 – 30, 2019 in Huntington Beach, California.  We’re excited about participating in these action-packed few days.

In addition to traditional Executive MindXchange events like the Olympics and Cookout, we’ll be participating in three events and we’d love to see you there.

On Monday, October 28th at 12:40 PM, I’ll be facilitating a networking roundtable at the Food for Thought Luncheon.  We’ll be discussing Tools to Reduce Customer Effort and Maximize Engagement.  Join me to learn how to make the customer experience highly personalized by using rich self-service, customer preferences, proactive engagement and past interactions to reduce customer effort and guide inquires.

On Tuesday, October 29th at 10:45 AM, Solution Consultant, Aaron Ziebro, will host the featured demo.  Aaron will highlight ways to reduce customer effort and improve engagement using advanced self-service capabilities.

Also on Tuesday, I’m hosting an interactive roundtables in Collaboration Zone 5 at 11:25 AM.  Join me for, Delivering Personalized Care Across Channels, I’ll be talking about helping customers resolve issues before they become problems. Many companies don’t make it easy for customers to respond when they receive a notification and want to take immediate action. Meanwhile, channel preferences are changing for companies and their customers. You’ll learn strategies to turn one-way notifications into two-way conversations. Additionally, you’ll see examples of best practices in proactive outreach that can keep customers engaged, informed and on schedule.

Not registered yet? Don’t miss your chance to join us.  Use code asp500 to save $500 off your registration fee.  Learn more here.

Michael Kropidlowski

Michael brings more than 25 years of experience in the customer service and contact center industries to Aspect. As a director of product marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer experiences enabled through Omni-channel contact strategies and workforce optimization.

Joining Aspect in April 1999, Michael brought more than nine years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s contact management platform.