Customizing Innovative Enterprise Solutions in Response to Shifting Market Demands


Is your business nimble enough to respond to rapid changes in the market? Particularly when it comes to technology, staying abreast of the constant ebb and flow of trends to remain at the forefront can be a challenge.

Solutions that rise to these challenges are likely to be a topic of conversation at Enterprise Connect, March 18-21, and we’re looking forward to showcasing many of the innovations we’ve developed to help bring people and information together in new ways to shape better workflows and deliver a better customer experience. We invite you to stop by our booth to see live demos of:

Aspect SMS Hub

Enable customers to text questions directly to your agents. These questions are delivered to an agent who can respond and participate in a two-way conversation, along with chat history, previous agent selection and business configurable routing rules in order to increase customer satisfaction and loyalty.

Aspect Interactive Tiles

Easily customize a desktop environment that suits the unique needs of every user. Critical real-time data, actionable historical data and interoperability with Aspect products can be accessed directly from the desktop, without the need to open numerous applications or navigate to multiple screens. In fact, Experian recently announced its plans to implement Aspect Interactive Tiles as a way to improve its agent and call center performance by providing its agents with an adaptable, single-access interface for critical and actionable data.

Aspect Workforce Mobile

Allow contact center staff can use their smart phones to access critical information in your Aspect Workforce Management system and perform real-time tasks, from sending notifications to processing timely updates.

Aspect WebCallBack

Integrate “click to call” functionality into your current website so customers can easily contact specific departments within your business to complete a sale or customer service process. Customers can schedule calls immediately or at a designated future time, depending on the company’s business hours.

Come see us at Enterprise Connect and discuss your unique business challenges.

If we don’t have the solution that’s right for you, our innovations group within Aspect Professional Services  specializes in the design and delivery of high-quality solutions that meet the specific business objectives and technology standards of your enterprise. Our experts will work under your direction – bringing an actual developer, architect, project manager or analyst to your site – to help you accelerate or complete critical projects.

We look forward to sharing best practices and new ideas on how we might be able to help your business get ahead – and stay ahead – by remaining agile and responsive to market demands as they arise.

David Herzog, Senior Vice President of Aspect Professional Services, is focused on delivering Customer Value for Aspect implementations, training, and consulting engagements. The Aspect Professional Services team is dedicated to building strong relationships and achieving positive end results for all our customers.