Infographic: Chatbots Challenge Traditional Contact Centers

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As consumers acclimate to chatbots as their own personal assistants at home, customer service agents have warmed to the idea of chatbots in the contact center. First, agents welcome customer support chatbots to assist with workforce tasks and communicating with management. In addition, agents see opportunities for advancement if a customer service chatbot is added to the team to assist customers with mundane tasks.   Check out the infographic below or click here for the full report.

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Rebecca Anderson

Rebecca Anderson writes on the latest research and trends related to the customer experience focusing on omni-channel and the agent experience. Rebecca provides strategy for Aspect’s social media and public relations objectives.
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