3 Trucos fáciles de Don Quijote para enfrentarse al buen Servicio al Cliente

avatar

3 Trucos fáciles de Don Quijote para enfrentarse al Servicio al Cliente

 

“En un lugar de mercado, de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero”,

Para buscar 3 consejos sobre cómo mejorar el servicio al cliente …

Servicio al cliente social, dale trabajo a tus clientes

avatar

 

Como puedes transformar a tus clientes en tu mejor ayuda para dar buen servicio a otros clientes: Servicio al cliente Social

Samsung, LinkedIn y Pinterest utilizan el software de Directly para ofrecer servicio al cliente referiendo las preguntas de sus clientes a otros clientes por una …

Improving Patient Engagement with Reporting and Business Intelligence

avatar

Most private and public enterprises routinely pursue performance improvement initiatives to reduce costs, increase competitiveness and improve operations. Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. And like any sizable organization, …

Building Long-Term Loyalty Through Proactive Customer Engagement

avatar

To truly build long-term customer loyalty, companies need to move from transactional interactions with their customers to building company-customer relationships. The first step to building these relationships is engaging with customers beyond basic one-way dialogs. Customers don’t feel valued when they have to take the …

2016 Customer Service by the Numbers – A Year in Customer Service Statistics

avatar

From a customer service standpoint, we’ve established that 2016 was the year of the chatbot but that’s not the whole story. Omni-channel customer service, cloud contact centers, and personalization are all customer experience themes that grew in 2016 and will only continue to get stronger …

How Proactive, Omni-Channel Care Improves Collection Rates

avatar

Forty-three percent (43%) of consumers say having multiple billing and payment options improves satisfaction with their biller. (Fiserv, Inc.) When those options are seamlessly managed across different channels in a way that presents your business as a single, customer-focused entity, your chance of successfully collecting …