Your 2019 Guide to Moving Your Call Center to the Cloud

avatar

Global market intelligence firm International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software spending will be for cloud-based offerings. Are you considering moving your contact center to the cloud? With 2019 less than 60 days away it may be time to …

Why You Should Keep Your Head in the Clouds

avatar

It’s become obvious that cloud solutions are no longer just an element of the future. Many organizations are realizing that with its maturity the potential drawbacks have disappeared. Security is robust, integration with third-party solutions is seamless and reliability is a given. Gartner recently forecasted …

10 Must Haves for Cloud-Based Customer Engagement Platforms

avatar

I’ve had a few interactions recently with customer service departments. None of them have been noteworthy. They weren’t terrible but I certainly couldn’t say that any of them were quick, convenient or exceptional interactions either. We hear a lot about bad customer service experiences because …