3 Trucos fáciles de Don Quijote para enfrentarse al buen Servicio al Cliente


3 Trucos fáciles de Don Quijote para enfrentarse al Servicio al Cliente


“En un lugar de mercado, de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero”,

Para buscar 3 consejos sobre cómo mejorar el servicio al cliente …

Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability


If there is one overriding theme throughout 2017 for Aspect it has been customer engagement. Customer engagement flows through everything we do: from every customer conversation through to every enhancement we make to our products to achieve the ultimate goal of improved customer satisfaction. Customer …

CXP 17: Leveraging Natural Language Understanding for Self-Service Chatbots


Last week’s CXP series post covered using CX Designer for self-service application creation and today we are going to continue the series by covering the additional capabilities that take our chatbot creation platform to a new level.

Interactive Text Response (ITR) is so much more than …

Conversational systems are the future and there is no running away from this dialogue


Recently, I stumbled upon a very interesting video by one of my favorite music composers -Hans Zimmer. It was an introductory clipping of his online music tutorial -MasterClass, where he was trying to explain to his prospective students how composing music is a fairly simple …

2016 Customer Service by the Numbers – A Year in Customer Service Statistics


From a customer service standpoint, we’ve established that 2016 was the year of the chatbot but that’s not the whole story. Omni-channel customer service, cloud contact centers, and personalization are all customer experience themes that grew in 2016 and will only continue to get stronger …