3 Trucos fáciles de Don Quijote para enfrentarse al buen Servicio al Cliente

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3 Trucos fáciles de Don Quijote para enfrentarse al Servicio al Cliente

 

“En un lugar de mercado, de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero”,

Para buscar 3 consejos sobre cómo mejorar el servicio al cliente …

Why You Should Keep Your Head in the Clouds

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It’s become obvious that cloud solutions are no longer just an element of the future. Many organizations are realizing that with its maturity the potential drawbacks have disappeared. Security is robust, integration with third-party solutions is seamless and reliability is a given. Gartner recently forecasted …

10 Must Haves for Cloud-Based Customer Engagement Platforms

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I’ve had a few interactions recently with customer service departments. None of them have been noteworthy. They weren’t terrible but I certainly couldn’t say that any of them were quick, convenient or exceptional interactions either. We hear a lot about bad customer service experiences because …

What Does it take to Achieve a Successful Digital Transformation?

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Over the last few years, digital transformation has been one of the biggest buzzword in business. As the enormous potential of Artificial Intelligence (AI), Robotic Process Automation (RPA), context-based omni-channel operations, analytics etc. becomes clearer, their popularity is increasing dramatically. The promise of new future-ready …