3 Trucos fáciles de Don Quijote para enfrentarse al buen Servicio al Cliente

avatar

3 Trucos fáciles de Don Quijote para enfrentarse al Servicio al Cliente

 

“En un lugar de mercado, de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero”,

Para buscar 3 consejos sobre cómo mejorar el servicio al cliente …

Wir gratulieren!! Aspect Kunde Hoist Finance gewinnt ECCCSA Silver Award

avatar

European Contact Centre and Customer Service Awards (ECCCSA) 2018

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via® gewonnen. …

10 Punkte, auf die Sie bei einer cloudbasierten Customer Engagement Plattform achten sollten

avatar

Richtig schlechter Kundenservice schafft es oft in die Schlagzeilen. Keine erstrebenswerte Werbung! Aber auch eine „nur“ unbefriedigende oder einfach mittelmäßige Servicequalität ist mit Sicherheit kein Wettbewerbsvorteil. Kein Unternehmen kann es sich langfristig leisten, sich im unteren Service-Mittelmaß einzurichten, sondern sollte Verbesserungen anstreben.

Immer mehr Unternehmen, die …

Shoppers see the benefits of self-service, but human interaction remains essential

avatar

 

Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer experience.

This …

Why You Should Keep Your Head in the Clouds

avatar

It’s become obvious that cloud solutions are no longer just an element of the future. Many organizations are realizing that with its maturity the potential drawbacks have disappeared. Security is robust, integration with third-party solutions is seamless and reliability is a given. Gartner recently forecasted …

10 Must Haves for Cloud-Based Customer Engagement Platforms

avatar

I’ve had a few interactions recently with customer service departments. None of them have been noteworthy. They weren’t terrible but I certainly couldn’t say that any of them were quick, convenient or exceptional interactions either. We hear a lot about bad customer service experiences because …

What Does it take to Achieve a Successful Digital Transformation?

avatar

Over the last few years, digital transformation has been one of the biggest buzzword in business. As the enormous potential of Artificial Intelligence (AI), Robotic Process Automation (RPA), context-based omni-channel operations, analytics etc. becomes clearer, their popularity is increasing dramatically. The promise of new future-ready …