3 Trucos fáciles de Don Quijote para enfrentarse al Servicio al Cliente
“En un lugar de mercado, de cuyo nombre no quiero acordarme, no hace mucho tiempo que vivía un hidalgo de los de lanza en astillero”,
Para buscar 3 consejos sobre cómo mejorar el servicio al cliente …
Bill Gates’ first four words during his TED talk: “Everyone needs a coach.” He makes a good point—the characteristic common to high-performing people, whether they are athletes or executives, is the fact that every single one of them has coach.
Are you ready to elevate your …
Que vengan todas las banderas; el invierno ha llegado.
La temporada final de Game of Thrones ha llegado y se perfila como el estreno televisivo más esperado de todos los tiempos. Se pelearán grandes batallas, se derramará sangre y, Dios no lo permita, tendremos que despedirnos …
Disruption to traditional business models in recent years has meant that today’s consumers are more demanding than ever – they expect to able to access services instantly through intuitive apps and experience great service at the same time – and, why shouldn’t they? Technological advancements …
Netflix announced today that they are going to raise prices by 13 – 18%. This is the company’s largest increase since launching its streaming service 12 years ago. The price increase takes effect immediately for new …
Every year, the customer service industry talks about the changing consumer landscape and how and how companies need to address their customers’ preferences RIGHT NOW or risk massive churn the likes of which contact centers around the world have never seen. Like all prognostications however, …
European Contact Centre and Customer Service Awards (ECCCSA) 2018
Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via® gewonnen. …
Richtig schlechter Kundenservice schafft es oft in die Schlagzeilen. Keine erstrebenswerte Werbung! Aber auch eine „nur“ unbefriedigende oder einfach mittelmäßige Servicequalität ist mit Sicherheit kein Wettbewerbsvorteil. Kein Unternehmen kann es sich langfristig leisten, sich im unteren Service-Mittelmaß einzurichten, sondern sollte Verbesserungen anstreben.
Immer mehr Unternehmen, die …
Technology is becoming ever more prevalent in our daily shopping experiences, from in-store computer screens, to chatbots in the online channel. Despite the convenience of these methods however, there remains a strong desire amongst consumers to retain a distinct human element in the customer experience.
This …
It’s become obvious that cloud solutions are no longer just an element of the future. Many organizations are realizing that with its maturity the potential drawbacks have disappeared. Security is robust, integration with third-party solutions is seamless and reliability is a given. Gartner recently forecasted …
Die Serviceerwartungen von Verbrauchern haben sich verändert. Dabei geht es zum einen darum, über welche Kanäle Kunden den Kontakt zu Unternehmen suchen und zum anderen um eine steigende Ungeduld. Kunden möchten ihre Zeit nicht mit Warten verschwenden. Fragen sollen umgehend beantwortet und Probleme schnellstmöglich geklärt …
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