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Most customer-focused businesses are aware of channel shift, and many are currently grappling with how to make it a success. You want to encourage your tech-savvy customers to use newer, more efficient channels, but you don’t want to irritate your loyal followers in the process.
Recent …
A few weeks ago, I got a text message from my bank inquiring if I had made a few purchases with my debit card they deemed suspicious. I logged into my mobile banking app and learned t these charges included a $1.00 charge at a …
72% of customers will pay more for an exceptional customer experience. The problem is few companies have a plan to drive customer loyalty.
There are some easy strategies you can implement to help your customers feel the love. For example, stay out in front …
Can you turn business insights into reduced operating costs?
Yes!
Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.
This creates a positive impact to your bottom line, including:
Reduced Quality Management Costs
Contact centers lack the time and manpower to evaluate a statistically …
It’s easy to get distracted by the latest “shiny object.” Sure, Chatbots, AI and other fancy up-and-coming technologies, have a place in our future and even in our present, but sometimes we’re so quick to jump to the newest thing, we lose focus on the …
ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …
Each month, Aspect and ASUGA recognize and reward individuals using an Aspect solution to deliver experiences that go the extra mile (GEM). These exceptional customer experiences can come from both front-line agents and from back-office team members.
Monthly winners receive:
$25 Amazon gift card
GEM Swag
Their story shared …
One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.
Traveling the globe to meet with customers gave Patrick the …
No es ningún secreto que la experiencia del cliente ha evolucionado rápidamente en los últimos años, mientras los hábitos y exigencias de los consumidores cambian a diario y continuamente se abren nuevos canales de comunicación.
Al observar el panorama actual, puede que para las organizaciones sea …
Não é segredo que a experiência do cliente tem evoluído rapidamente nos últimos anos, com os hábitos e demandas dos consumidores mudando diariamente e novos canais de comunicação abrindo-se continuamente.
Ao olhar para esse cenário atual, pode ser difícil para as organizações acompanharem a mudança a …
If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out).
In addition to amazing insight in our general sessions, the networking opportunities, the lobster tails—seriously, there were lobster tails—we had a new addition for breakout sessions.
Debuting …
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