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Most customer-focused businesses are aware of channel shift, and many are currently grappling with how to make it a success. You want to encourage your tech-savvy customers to use newer, more efficient channels, but you don’t want to irritate your loyal followers in the process.
Recent …
A couple of years ago, I went to Mexico for a wedding. I had a great time, many frozen daiquiris, and, (unrelated to the daiquiri consumption) my credit card number swiped. A side effect of Cabo San Lucas I thought. But it turns out that that …
In the old days, MVP meant one thing. Most Valuable Player. It was reserved for the best of the best. Supreme. The highest honor bestowed upon someone and occasionally, some thing. In sports, this crown has perpetuated, but in the business arena we’ve stolen it, taken …
A few weeks ago, I got a text message from my bank inquiring if I had made a few purchases with my debit card they deemed suspicious. I logged into my mobile banking app and learned t these charges included a $1.00 charge at a …
Cloud technology for implementing and administering workforce management (WFM) technology is becoming increasingly important to businesses that are under pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.
In our current economic climate of uncertainty and instability, all processes need to be managed …
72% of customers will pay more for an exceptional customer experience. The problem is few companies have a plan to drive customer loyalty.
There are some easy strategies you can implement to help your customers feel the love. For example, stay out in front …
Can you turn business insights into reduced operating costs?
Yes!
Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.
This creates a positive impact to your bottom line, including:
Reduced Quality Management Costs
Contact centers lack the time and manpower to evaluate a statistically …
It’s easy to get distracted by the latest “shiny object.” Sure, Chatbots, AI and other fancy up-and-coming technologies, have a place in our future and even in our present, but sometimes we’re so quick to jump to the newest thing, we lose focus on the …
ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …
Each month, Aspect and ASUGA recognize and reward individuals using an Aspect solution to deliver experiences that go the extra mile (GEM). These exceptional customer experiences can come from both front-line agents and from back-office team members.
Monthly winners receive:
$25 Amazon gift card
GEM Swag
Their story shared …
One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.
Traveling the globe to meet with customers gave Patrick the …
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