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eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

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Can you turn business insights into reduced operating costs?

Yes!

Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.

This creates a positive impact to your bottom line, including:

Reduced Quality Management Costs

Contact centers lack the time and manpower to evaluate a statistically …

Join us at ACE Europe to discover best practices for delivering greater ROI

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ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product roadmap and discover the latest trends in workforce optimisation, interaction management and …

ACE 2019 Recap: President and CEO Message – Trust, Choice and Collaboration

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One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.

Traveling the globe to meet with customers gave Patrick the …