Customer Engagement Excellence Regardless of Economic Times

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A robust economy might be great for your 401K but if you’re a customer service manager, it could make it tougher for you to do your job. According to the American Customer Satisfaction Index, the national measure for customer happiness has been stagnant for the longest period of time in about twenty-five years. This Washington Post article explains that when the economy is good and jobs are easier to come by, customer service jobs experience high turnover. With a large workforce of new employees, it is hard for companies to compete with the service demands of customers that only rise with time.

While few will complain about a good economy, there are things you can do to help keep customer engagement levels high even if your organization is experiencing high turnover. This Aberdeen infographic shows how companies can overcome top roadblocks to good customer service, the tools needed to excel in service and the long-term benefits of providing good customer service.

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Rebecca Anderson

Rebecca Anderson writes on the latest research and trends related to the customer experience focusing on omni-channel and the agent experience. Rebecca provides strategy for Aspect’s social media and public relations objectives.
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