Customer Engagement Centers Rally the Enterprise Around Customer Service


Nearly everyone can relate to the experience of calling a business, navigating a phone tree for several minutes and then having to repeat that information back to an agent. Some experiences can be even more frustrating if the issue is not resolved or if you end up waiting on hold. These cobbled together customer service operations just cannot meet the expectations of today’s connected, intelligent and demanding consumers. Organizations with a Customer Engagement Center that rallies the entire enterprise in service of the customer by eliminating barriers that divide departments and fragment work flows will be the organizations that delight and retain their customers.

Intended for businesses of all sizes and industries, Aspect Via delivers self-service, interaction management and workforce optimization capabilities via Aspect’s global cloud infrastructure. We’ve compiled a library of short videos to help you decide if a Customer Engagement Center is right for your business. Please visit


Rebecca Anderson

Rebecca Anderson writes on the latest research and trends related to the customer experience focusing on omni-channel and the agent experience. Rebecca provides strategy for Aspect’s social media and public relations objectives.