Celebrating 16 Years in India


Aspect Software is celebrating 16 years in India. 

In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional …

ACE 2019 Recap: President and CEO Message – Trust, Choice and Collaboration


One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.

Traveling the globe to meet with customers gave Patrick the …

Merry Christmas and a Happy New Year!



As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations.

This year, we’ve brought a number of new customers onboard and worked on some …

Servicio al cliente social, dale trabajo a tus clientes



Como puedes transformar a tus clientes en tu mejor ayuda para dar buen servicio a otros clientes: Servicio al cliente Social

Samsung, LinkedIn y Pinterest utilizan el software de Directly para ofrecer servicio al cliente referiendo las preguntas de sus clientes a otros clientes por una …