In late 2016, the Department of Justice brought grand jury charges against 56 individuals in India and the United States after it blew the lid off a telefraud scam being run from fake contact centers in India. The con originated back in 2013 and the …
Telecom
Focusing on Internal Efficiency to Drive Customer Experience: Cellular One Spotlight
A recent article in 1to1 Media brought attention to Aspect customer Cellular One and the challenges it faced integrating operations between its two siloed call centers. Because today’s customers expect a seamless experience at every point of interaction, disjointed areas of a business can drastically …