It is no mystery that we view our mobile devices as a life and travel companion. The other day I left my house without my wallet, but to be honest, I didn’t need it the entire day. I was able to order an on-demand ride, …
Healthcare
Helping the Everyday Heroes
Family or informal caregivers are the friends, family, and neighbors who step in when someone they care about is in need. It is estimated that there are upwards of 40 to 50 million caregivers in the United States right now, and even those figures are …
Mobile and SMS – A New Hope in Patient Engagement
We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. With the advent of patient portals through mobile or disposable apps, patients can easily check physician visit summaries and test results, view prescriptions and access personal data within …
NGPX & CIO Summit Takeaways
Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha. Now that I’ve finally had a few hours at home to catch my breath, I thought it might be helpful to share some key …
How Healthcare Providers Can Help Patients Manage Their Health at No Cost
In the healthcare industry, communicating effectively with patients, getting them to understand treatment details, maintaining follow-up schedules and remembering appointment times is challenging enough under normal circumstances. If those patients cannot afford internet service or cell phones, the care management becomes even more challenging. For …
Chatbots—Just What the Doctor Ordered
Earlier this year, Florence was nothing more than a hobbyist’s development project, and the chatbot was used as a simple symptom checker. Just months later, Florence has evolved into an automated personal health assistant that helps more than 2,000 people every day with the ability …
Improving Patient Engagement with Reporting and Business Intelligence
Most private and public enterprises routinely pursue performance improvement initiatives to reduce costs, increase competitiveness and improve operations. Healthcare organizations are no different but in addition to reducing costs, they also look to better clinical outcomes and enrich patient experiences. And like any sizable organization, …
Keeping Patients in and Out of the Hospital One Text at a Time
Text messaging has become an essential tool for businesses when it comes to engaging with customers. A Nielsen study showed, customers text twice as much as they call, and according to Statistic Brain the number of monthly texts sent increased more than 7,700% over the …
How Optimizing Patient Data Can Lead to Better Healthcare Experiences
Healthcare providers must keep looking for new ways to help patients better manage their health and empower staff. To meet these goals, providers need to optimize the data exchange between multiple systems such as EHR (Electronic Health Record) and contact center platforms.
Personalized Data-Driven Patient Engagement
Aspect’s …
SMS: Engaging Patients and Empowering Caregivers
Dental professionals, like my dentist, recommend teeth cleaning every six months. I like to stay on top of it. I know that if I don’t schedule my next appointment while I’m there, I’ll likely forget to call or put off scheduling my next appointment. The …