Back in December, we announced the City of Mesa’s decision to deploy an AI-powered Aspect SMS chatbot to their residents for utility bill pay and more. The CIO of the 3rd-largest city in Arizona was cited in a piece by Government Computer News (GCN) with …
Government
Calculating the True Cost of Unnecessary Truck Rolls on Service and Repair Calls
Anyone in the utility industry knows how expensive it is to roll a truck. From labor costs to fuel and maintenance, to the cost of lost productivity when a truck is committed to a call it can’t complete. In addition to these kinds of tangible …
Cloud-based Workforce Optimization Solutions Put the ‘Utility’ in Utility Companies
Utility companies bear the responsibility of supplying essential services such as water, natural gas and electricity to their customers. Because of the significant role that these services play in the day-to-day functions of modern life, any inefficiency on the part of a utility company—from a …
Can Call Center Software Salvage the Reputation of the DMV?
There aren’t many opinions that garner a universal consensus in this country today. But when it comes to the Department of Motor Vehicles, just about anyone you ask over the age of 16 will have a bad experience they’d be more than willing to share …