Back in December, we announced the City of Mesa’s decision to deploy an AI-powered Aspect SMS chatbot to their residents for utility bill pay and more. The CIO of the 3rd-largest city in Arizona was cited in a piece by Government Computer News (GCN) with …
Government
Calculating the True Cost of Unnecessary Truck Rolls on Service and Repair Calls
Anyone in the utility industry knows how expensive it is to roll a truck. From labor costs to fuel and maintenance, to the cost of lost productivity when a truck is committed to a call it can’t complete. In addition to these kinds of tangible …
Can Call Center Software Salvage the Reputation of the DMV?
There aren’t many opinions that garner a universal consensus in this country today. But when it comes to the Department of Motor Vehicles, just about anyone you ask over the age of 16 will have a bad experience they’d be more than willing to share …