April 15 is a date that strikes fear into the hearts of many Americans as they scramble to explain to the IRS how much federal income tax they should be paying. It’s not surprising that so many American are nervous: The US tax code is …
Financial
Chatbots als zeitgemäße Self-Servicekomponente im Bankenbereich
Social Media und Smartphones haben die Ansprüche und die Erwartungshaltung der Kunden an Schnelligkeit und Verfügbarkeit bereits nachhaltig verändert. Sie erwarten mehr als nur eine Basisversorgung, sie möchten erleben, dass ein Unternehmen sie als Kunde wichtig nimmt, sie kennt und ihnen hochwertigen Kundenservice bietet, wann …
Fraud ‘still an overlooked issue’ – how can you tackle it?
We all know how big an issue fraud is for every business. And as the tactics used by criminals change and evolve, it’s incumbent on every company to keep a close eye on their own defences and make sure they’re capable to react to these …
New Technologies, More Channels and New Opportunities for Fraud
Chances are, you or someone you know has been a victim of fraud in some way or another. According to a CNBC report, in 2016 hacked credit card fraud was close to $4 billion. One of the most popular types of fraud, account takeover—when a …
5 key financial service customer trends for 2017 you need to be aware of
The banking world is changing fast. With the era of open banking upon us and a growing number of ‘challenger banks’ and fintech providers emerging to shake up the established order, traditional financial services firms will need to take a close look at how they …
Is SMS the best choice for two-factor authentication?
It goes without saying that security is a big concern for people at the moment. It seems every time I pick up the paper, there’s been another major data breach, while stories of fraud are still all too common.
Did you know recent figures from the …
Biometrics: Why your voice is your next password
Have you ever picked up the phone to get in touch with a contact centre, been asked for your password as proof of identity, and your mind just goes blank? It happens to us all from time to time, particularly as most of us now …
Are cloud contact centres secure enough for the finance sector?
Cloud computing is a technology that’s now unquestionably part of the mainstream, with companies across many sectors turning to the tools as a first option when looking to improve their capabilities.
Contact centre services are no exception to this. Firms using these solutions are able to …
Why you’re more likely to divorce than switch your bank
Reading the results of a report by YouGov this month into bank account switching habits, I was somewhat unsurprised to learn that despite government initiatives in the UK and Europe to incentivise customers, they are overwhelmingly ignoring them. Almost three quarters of adults in the …
Disrupted Not Destroyed by Technology
Music, movies, photography, transportation, communications and publishing are all industries that continue to experience massive disruption brought on by the advent of technology. ITunes made CDs obsolete. Netflix turned Blockbuster into nostalgia. Digital photography created an archaic brand in Kodak. And did you ever hear …