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With the commoditization of banking services, the biggest differentiator for banks today is customer experience. Customers are far more likely to choose a bank based on factors such as the ease of navigation or quality of issue resolution; rather than on the actual offerings.
This creates a challenge …
Banking customers have long been had to provide passwords or PINs to access their accounts. It’s just part of the process, and they understand it’s a necessity for information and account security. Of course, they’ve also had to deal with the challenges of forgetting them …
April 15 is a date that strikes fear into the hearts of many Americans as they scramble to explain to the IRS how much federal income tax they should be paying. It’s not surprising that so many American are nervous: The US tax code is …
Social Media und Smartphones haben die Ansprüche und die Erwartungshaltung der Kunden an Schnelligkeit und Verfügbarkeit bereits nachhaltig verändert. Sie erwarten mehr als nur eine Basisversorgung, sie möchten erleben, dass ein Unternehmen sie als Kunde wichtig nimmt, sie kennt und ihnen hochwertigen Kundenservice bietet, wann …
We all know how big an issue fraud is for every business. And as the tactics used by criminals change and evolve, it’s incumbent on every company to keep a close eye on their own defences and make sure they’re capable to react to these …
Chances are, you or someone you know has been a victim of fraud in some way or another. According to a CNBC report, in 2016 hacked credit card fraud was close to $4 billion. One of the most popular types of fraud, account takeover—when a …
The banking world is changing fast. With the era of open banking upon us and a growing number of ‘challenger banks’ and fintech providers emerging to shake up the established order, traditional financial services firms will need to take a close look at how they …
It goes without saying that security is a big concern for people at the moment. It seems every time I pick up the paper, there’s been another major data breach, while stories of fraud are still all too common.
Did you know recent figures from the …
Have you ever picked up the phone to get in touch with a contact centre, been asked for your password as proof of identity, and your mind just goes blank? It happens to us all from time to time, particularly as most of us now …
Cloud computing is a technology that’s now unquestionably part of the mainstream, with companies across many sectors turning to the tools as a first option when looking to improve their capabilities.
Contact centre services are no exception to this. Firms using these solutions are able to …
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