The evolution of customer self-service
The way we shop, chat with our friends, read books, watch films, order food and hail a cab has completely changed over the last ten years. The modern consumer is now comfortable interacting with a company using multiple digital devices and …
Every business knows great customer service is important, but with a growing reliance on digital communications and online services, organisations need to have an effective engagement platform in place that can cope with high volumes of requests, actions and tasks.
Here at Aspect, we help businesses …
This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life. She has been working part-time for the last several months as a sous chef at a trendy café. Over …
We’re in a celebratory mood over at Aspect Europe HQ, as the hard work from our dedicated teams over the last few months has been recognised by being shortlisted for not one, not two, but three UK Cloud Awards!
This year’s ceremony is reported to be …
The king of customer service continues to reign. Just a couple days ago, Amazon officially released how many Prime customers it has, over 100 million. For readers that happen to not be one of those 100 million, Prime members are customers that pay a yearly …
I’m lucky enough to live in a warm part of the country. Thanks to a certain mouse, it’s a convention and meeting mecca. This time of year is especially popular for companies in the Midwest who are in the midst of a never-ending winter. A …
It’s been talked about for what seems like an age, but in just a few weeks it’ll finally become a reality: The General Data Protection Regulation (GDPR) comes into effect on 25th May 2018. It will impact any business that holds personal data on customers, …
April 15 is a date that strikes fear into the hearts of many Americans as they scramble to explain to the IRS how much federal income tax they should be paying. It’s not surprising that so many American are nervous: The US tax code is …
As part of our ongoing collaboration with CallMiner, we’re eagerly anticipating the Engagement Analytics Lunch we’ll be holding at the new Aspect offices on 19th April!
When it comes to customer engagement, modern businesses face a real need for speed and efficiency. Customers have come to …
Visit us at: The VIP Lounge, Stand 2400, 21st & 22nd March 2018, ExCeL, London
All systems go at Aspect Europe HQ this week as we gear up for Call & Contact Centre Expo 2018, which starts tomorrow! The science of human language and understanding and …
Aspect Blogs | Aspect.com
