Aspect Receives Frost & Sullivan’s 2016 Global Workforce Optimization Solutions Company of the Year Award

Aspect has long been known for its industry leading Workforce Management solutions, but until recently, other components of the Workforce Optimization (WFO) portfolio had a much lower profile.  For the past year and a half, we’ve been hard at work enhancing our WFO feature set and …


The Role of the Agent in the Gig Economy

The term “Gig Economy” (often called the “on-demand economy” or “access economy”) describes an increasingly common mode of employment popularized by companies like Uber and Lyft, in which temporary positions are the norm and organizations utilize independent contractors for short term engagements.

In the contact center, …