Aspect Unified IP 7.2 Release Extends the Capabilities of the Contact Center

Building off of the success of the Aspect Unified IP 7 platform, we’re excited to announce the availability of Aspect Unified IP 7.2. This new release builds on the foundation of advanced routing, proactive contact, and agent empowerment capabilities available with our 7.0 release to deliver a highly …


Better Workflow and Visibility Improves Service Experience for LifePlans Customers and Agents

Agents at LifePlans not only serve the needs of individual long-term care insurance or health plan members, they’re  often asked to interact with an extended “family” of external care associates – from relatives to doctors to clinical and non-clinical staff and resources alike. This adds …