In an era where consumers look at many products and services without distinction, high-touch customer service is being viewed by many companies as a way to differentiate themselves from their competition. But providing a consistent omni-channel customer experience, where consumers can start a conversation on …
Michael Kropidlowski
As a Senior Director of Product Marketing at Aspect, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer and agent experiences enabled through omnichannel contact strategies and workforce optimization. Michael leads the product marketing and product demonstration teams to effectively promote Aspect’s enterprise contact center software and the value it can bring to existing customer and new logo client organizations. He is also responsible for competitive intelligence, sales product enablement and analyst relations to drive growth and recognition of Aspect solutions in the market. Additionally, Michael and his team manage and coordinate activities for the Aspect Customer Reference Program and Aspect Customer Advisory Board.
Michael has more than 30 years of experience in the customer service and contact center industries. Joining Aspect in April 1999, Michael brought more than 10 years of customer service, technical and sales training experience to the company, where he was initially the lead sales and technical channel partner trainer for the company’s contact center platforms.
TCPA Compliant Without Reducing Profitability
Nearly everyone today thinks about the explosion and proliferation of mobile device use and how it has brought with it greater consumer convenience, entertainment or safety as a good thing. Everyone but contact centers. Today 55% of households can only be contacted via a wireless …
Aspect Unified IP 7.2 Release Extends the Capabilities of the Contact Center
Building off of the success of the Aspect Unified IP 7 platform, we’re excited to announce the availability of Aspect Unified IP 7.2. This new release builds on the foundation of advanced routing, proactive contact, and agent empowerment capabilities available with our 7.0 release to deliver a highly …
Leverage Outbound Contacts in Your Company
You can maximize your company’s communications by anticipating the needs of your customers and reaching out to them first with strategic outbound contact. In our webinar taking place today at 2:00 pm ET, “Outbound Contact in Today’s Compliance Environment,” we’ll be discussing how companies can launch …
Outbound Contact Strategies for Today’s Companies
Why wait for your customers to reach out to you?
It is, after all, just the beginning of the relationship revolution and that word “relationship” implies a back-and-forth exchange between your company and your customers. With high-touch, proactive, personalized outbound campaigns, your company can initiate conversations that …
Better Workflow and Visibility Improves Service Experience for LifePlans Customers and Agents
Agents at LifePlans not only serve the needs of individual long-term care insurance or health plan members, they’re often asked to interact with an extended “family” of external care associates – from relatives to doctors to clinical and non-clinical staff and resources alike. This adds …