ACE 2019 Recap: President and CEO Message – Trust, Choice and Collaboration

One of the most anticipated sessions of ACE 2019 kicked off on Tuesday, July 30 with an energizing introduction from Aspect CMO Michael Harris, followed by CEO Patrick Dennis sharing observations from his first 175 days.

Traveling the globe to meet with customers gave Patrick the …


Your 2019 Guide to Moving Your Call Center to the Cloud

Global market intelligence firm International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software spending will be for cloud-based offerings. Are you considering moving your contact center to the cloud? With 2019 less than 60 days away it may be time to …