Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and …
Lisa Gillespie
As a professional services executive in the contact center industry leading our client strategy and transformation initiatives at Aspect, I have the opportunity to work with companies looking to push the boundaries on delivering great customer experiences, increase the return on investment of their solutions (products and process), and enhance their employee experiences.
My passion is to help customers push the boundaries of what is possible to realize their vision.
The Disposable Agent
About four months ago these two words popped into my head “Disposable Agent.” It was during a brainstorming session on how to improve the agent experience and what came to mind was a simple epiphany: we need to stop treating agents as disposable.
So what do …