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Gustavo Gonzalez

How We Built Ivy

Customer Experience, English/US, Innovations/Technology, ITR/Chatbots, Self-Service | April 18, 2018 Gustavo Gonzalez

Back in mid-2016 as we were looking into the various platforms we could integrate with our Aspect CXP™ solution, which lets enterprises build and run AI-powered customer and employee self-service dialog applications, the one platform that really caught our eye was Facebook Messenger. Customers were …

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