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David Funck

The Critical Role of the Contact Center During COVID-19

English/US | March 23, 2020 David Funck

As technology leaders, we have been mulling over what the Aspect technical team can do to help us get through these challenging times.  The medical and economic threats our world faces can’t be fixed with software, but perhaps some of the things we have learned, …

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Robocall Prevention Services: What’s Good and What’s Not

English/US, Performance Management | July 15, 2019 David Funck

Are you noticing an increase in incomplete caller connections?  Have you seen an unusual uptick in network/system information tones from carriers for previously verified consumer phone numbers?  You may be experiencing the symptoms of new types of carrier, crowd-sourced, or mobile–phone–based call blocking services that …

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