How Important is Contact Center CX?

Customer Experience – noun

cus·​tom·​er ex·​pe·​ri·​ence | \ ˈkə-stə-mər ik-ˈspir-ē-ən(t)s \

The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey.

It’s been said there are three sides to every story. In a …

eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

Can you turn business insights into reduced operating costs?


Speech analytics creates opportunities within your organization to uncover valuable insights by analyzing customer sentiment.

This creates a positive impact to your bottom line, including:

Reduced Quality Management Costs

Contact centers lack the time and manpower to evaluate a statistically …

ACE 2019: Speak Up!

In case you haven’t noticed, we’re pretty excited about ACE 2019, July 29 – August 1.  Those four days will be packed full of exclusive insights, high-energy networking opportunities and interactive product sessions.  Attendees will come away with ideas for how …