When it comes to outbound contact strategies, many businesses struggle with understanding complex regulations, budget constraints and even outdated technology. But intelligent, proactive customer engagement can have a positive impact on customer loyalty. In fact, you may be surprised to learn that debt collection calls can actually …
Ben English
Debt Collection and the New CFPB Regulations: Fiat Lux
Illuminating the New Rules for Outbound Contact Centers
No one likes it when the rules of the game change in mid-play, or when a playing field changes shape. And any long-distance pool swimmer will tell you they quickly learn to conclude a workout before the water …
Omnichannel Strategies Beyond 2020
Call centers around the globe experienced some truly remarkable phenomena in 2020. There was a complete shift to remote work, unprecedented demand and tireless efforts of our workforce and administrators who had to juggle innumerable challenges but remained focused and dedicated. This year has also …
Escape the Maze of Outbound Compliance
TCPA, Call blocking, STIR/SHAKEN, DNC lists, FDCPA. There is a lot to keep track of when it comes to maintaining compliance for your outbound efforts.
Where do you even start?
In 2018, the number of class action TCPA lawsuits rose 20% year over year. There is no …
Improve Customer Loyalty with Intelligent Outbound Strategies
72% of customers will pay more for an exceptional customer experience. The problem is few companies have a plan to drive customer loyalty.
There are some easy strategies you can implement to help your customers feel the love. For example, stay out in front …
Best of ACE 2019 Replay: Outbound Strategies and Best Practices
Have you ever attended a conference and had an agenda crisis? Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions. With so much awesome …
Event Recap: Gartner Symposium | IT Xpo
Last week was truly incredible at the Gartner Symposium | IT Xpo in Orlando. We had some wonderful conversations — A special thanks to everyone who stopped by our booth, attended our speaking session and visited with us last week.
The Gartner event is always a …
Infographic: 3 Key Benefits of Speech Analytics
There is no doubt contact centers are a big investment. Getting the most out of the investment can be a challenge. But there are tools available that can help getting the biggest bang for your buck – like a savings of $69,000 per 100,000 calls!
Check …
ACE 2019 Recap: GEMs of the Year
Each month, Aspect and ASUGA recognize and reward individuals using an Aspect solution to deliver experiences that go the extra mile (GEM). These exceptional customer experiences can come from both front-line agents and from back-office team members.
Monthly winners receive:
$25 Amazon gift card
GEM Swag
Their story shared …