Have you ever attended a conference and had an agenda crisis? Two sessions you wanted to attend, but you can’t be in two places at the same time. ACE 2019 was four days full of exclusive insights and interactive product sessions. With so much awesome …
Ben English
Event Recap: Gartner Symposium | IT Xpo
Last week was truly incredible at the Gartner Symposium | IT Xpo in Orlando. We had some wonderful conversations — A special thanks to everyone who stopped by our booth, attended our speaking session and visited with us last week.
The Gartner event is always a …
Infographic: 3 Key Benefits of Speech Analytics
There is no doubt contact centers are a big investment. Getting the most out of the investment can be a challenge. But there are tools available that can help getting the biggest bang for your buck – like a savings of $69,000 per 100,000 calls!
Check …
ACE 2019 Recap: GEMs of the Year
Each month, Aspect and ASUGA recognize and reward individuals using an Aspect solution to deliver experiences that go the extra mile (GEM). These exceptional customer experiences can come from both front-line agents and from back-office team members.
Monthly winners receive:
$25 Amazon gift card
GEM Swag
Their story shared …