Aspect Customer recognised at the European Contact Centre and Customer Service Awards 2018  


We’re delighted to announce that longstanding Aspect customer, Hoist Finance was recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via™.

The awards recognise organisations that are leading the way in delivering exceptional service to customers, so we’re thrilled that Hoist Finance has been acknowledged, fighting off names such as Lloyds Banking Group, Which?, Sberbank and National Express, which were all shortlisted.

It’s also testament to the hard work that the team here has put into developing a cloud-based product that delivers results not only for the contact centre, but also the business. Following its implementation at Hoist Finance, the debt restructuring partner saw increased benefits in business results, the customer experience, the colleague experience and operational effectiveness, with a key metric being the promise of payment, which saw an over 2.5-fold rise.

Hoist Finance had already successfully deployed the full range of Aspect solutions at its locations in the UK, Germany and France for several years and was therefore keen on using Aspect technology at its expanding site in Poland, with Spain and Italy to follow. With these new deployments there is one fundamental change though: instead of on-premise Hoist chose to move to the cloud and to use Aspect Via.

The Chair of the Judges at the awards, Ann-Marie Stagg said, “Winning an ECCCSA is something Hoist Finance and Aspect can be very proud of. They have been through a vigorous judging process, meeting judges that are very experienced and recognise ‘the best’ from our industry. Congratulations!”

To learn more about Aspect Via and its complete set of customer service capabilities including native interaction management, workforce optimisation, IVR and digital self-service, visit here.

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