Agents of Change


One of the greatest, if not the greatest, resource of any organization is its customer support team. According to the Aspect Customer Experience Index, 76 percent of consumers view customer service as a “true test” of how much a company values them, and over half have stopped doing business with a company because of one bad experience. In order for customer service agents to deliver remarkable experiences that’ll keep customers coming back, they need to be happy, productive and empowered. On Valentine’s Day this year we shared Four Ways to Make Your Agents Love You and we hinted that we’d be sharing ways to recognize your valued agents. That time has arrived!

Agents of Change

Let’s celebrate the agents that make the remarkable experiences possible. Whether it’s a small gesture, a positive attitude, a little empathy, or some forward-thinking… we invite you to recognize these agents in our #Cxagentsofchange campaign.

Here’s how you can participate:

Use your favorite social channel to share how your team, a particular employee or co-worker is making a difference. It could be anything from how an agent helped a customer get rebooked on a flight to make it home for a family celebration, to how your team ranked higher than ever before on customer satisfaction. It’s up to you!

  • Instagram: post a photo, description, company name and hashtag
  • Twitter: tweet your props, company name, photo (optional) and hashtag
  • Facebook: comment on this post with the hashtag, company name and photo (optional)
  • LinkedIn: comment on this post with your company name and the hashtag

The first 5 people to post with the hashtag #CXagentsofchange will receive Aspect swag and a pizza party for their team.  Plus, we’ll enter everyone who posts into a drawing for prizes to share.

Is there a team or individual who made a good customer experience a great one? Someone who went above and beyond to resolve an issue or help out a co-worker? We’ll be listening on all our social channels so we can recognize these Agents of Change.

Need some inspiration?  We asked our own contact center supervisors to get in on the action:

Agents of Change 1Agents of Change 2









We can’t wait to hear how you are making a difference, shaking things up, and delighting customers.

Questions?  Send us an email to