ACE Embodied the “New Aspect” Vision and Spirit


This year’s ACE event marked the first opportunity for our customers to see and experience what we have been calling “The New Aspect.” We have written about the changes the company has made around our new brand identity, our commitment to product innovation and the renewed enthusiasm seen by our employees but the blogs and articles don’t quite do the enthusiasm justice. ACE provided our customers with the opportunity to build relationships with the Aspect executive team and network with industry peers at an exceptional in-person event featuring practical education, training and networking sessions, as well as deep insights into the future of customer contact.

Stew Bloom at ACEIn his opening remarks, CEO Stew Bloom talked about the convergence of collaborative technologies and the redefining of how business processes are fueling the creation of a next generation contact center market. He set the tone for the conference by talking about how Aspect is helping customers envision, build and operate strategies that deliver re-invented experiences in a world where experience is everything and the relationship between consumers and organizations is undergoing a very noticeable revolution.

Panels at ACEOur guest analysts Sheila McGee-Smith, Paul Stockford and Art Schoeller continued the theme by sharing their views on the issues facing contact center operators today including the rise of mobility, the need for multichannel integration, and how to deal with big data. The lively discussion, including great questions from the audience gave attendees the message that the event was not for the casual observer. By design, the ACE conference was an immersion and discussion platform on the issuing facing our customers today with tactical insight and education to address those issues from peers and Aspect alike.

Crowd at ACEAttendees gained insight from Time Warner Cable on the blended interaction benefits and ROI they have experienced using Aspect’s Unified IP 7. They learned from Red Roof Inn on how through the use of Aspect’s Workforce Management solution, have been able to maximize agent productivity. And they gathered advice from the Cleveland Clinic on how integrating the Aspect Unified IP and Workforce platforms are able to help them share and utilize patient information to deliver better overall experiences.

Presentations from each track are available to download as PDFs from the ACE page in the Aspect Community. To access the page, you will need to sign in as an Aspect Community member. Membership is free and available to all Aspect customers!

If you weren’t able to join us this year, I hope can we look forward to seeing you at the next ACE event!