This has been a unique year – full of challenges for all industries. The contact center sector has not been the exception. However, the value and importance of maintaining and strengthening the relationship between companies and their customers, has raised the relevance of the contact center as a strategic tool to strengthen the customer experience, in all business lines including sales, collections, customer service to mention some of the main ones.
With its broad portfolio of solutions, Aspect Software is supporting the different sectors of the economy and given the extraordinary results and its growth in Latin America during 2020, we are expanding our network of channels in certain countries.
Our channel partner program is designed to provide greater opportunities for existing and new Aspect partners to enable enhanced customer engagement capabilities through the deployment of Aspect’s deep and wide solutions portfolio for both premise and cloud. Mutual investment is a key tenet of our philosophy of success with channels and partners. We invest in our partners by offering a number of benefits.
- Partner Enablement and Support: Access to Aspect lab and demo environments, as well as virtual and in-person training; mentoring programs; clear engagement guidelines; an assigned Channel Manager for select partners
- Sales and Business Development: Program discounts and services; opportunity registration program; Salesforce.com license for forecasting; access to online Partner Resource Center and RFP resources; use of Aspect facilities for customer activities
- Marketing: Assistance with Marketing and Demand Generation; participation in ongoing webinars and marketing events; access to co-branded press releases and success stories; sponsorship opportunities at the Aspect Customer Exchange
- Program Engagement: Aspect Innovation Exchange availability; partnering opportunities; participation in the Partner Advisory Council; rebates and/or market development funds
If you would like to be one of our distributors in Mexico or Central America, we’d love to talk! Contact us at PartnerCommunications@aspect.com.
- Parceiro em Destaque: iLink - March 16, 2021
- Partner Spotlight: iLink - March 16, 2021
- Integración de Nuevos Partners en México y Centroamérica - November 12, 2020