What’s on Your Social Channel?


Photo courtesy of Likeable Media www.likeable.com

The abundance of social media platforms has empowered users to provide feedback in new many ways. Because of this, we’re seeing a widening of the gap in a company’s ability to provide a satisfactory customer experience. Turning on social as …

Good Data = Good Customer Experience


“How can we best use all this data?”

That’s as big a question as any right now in customer service circles. In the Web-driven world, data is everywhere, and it promises to be one of the foremost tools in helping companies match rising consumer expectations.

Forrester’s Kate …

Changes on the Healthcare Horizon


Thanks to everyone who attended our webinar last week on Tackling the Business Impact of Healthcare Reform. If you weren’t able to join us, you can watch it now on-demand.

As pointed out during our discussion, we anticipate that new healthcare regulations associated with the Patient …