Has it been a month since I left beautiful sunny San Diego Hotel Del Coronado and the Lync Conference 2013? This historic Victorian venue was quite a juxtaposition to the game changing technology unveiled. Two things I learned at this conference stick out in my mind: that Lync has a TON of passionate partners (Aspect included!) and that Lync IS a key player in the Relationship Revolution! The event kicked off with a keynote where Derek Burney, Corporate Vice President of Microsoft Lync creatively demoed the cross device mobility functionality of #Lync with a Windows Phone, iPhone, iPad and android. He began one by one showing how the team built the solutions so the user experience was exactly what the user of each device would expect. Then he had each of his device owners join the meeting so we could see the video feature – powerful moment. Tony Bates, President of the Skype division at Microsoft and Derek Burney featured a quick demo to highlight the new Skype to Lync federation, while this in not fully functional with video today the revolution has begun! The Video Room Systems that were unveiled look awesome and I believe will enable true white boarding experiences in a virtual environment. Stay tuned for more.
Aspect had fun at the Lync Conference and we created a few video bites to share with you:
Yes, that’s me you’re seeing in this video! Bill Gay, Lync Practice Director and I quickly walked through our favorite features in Lync, including the email notification of missed calls with click to call as well as the video preview.
Mike Ely, VP Technology for Aspect discusses the benefit of Lync 2013 Persistent Chat Capabilities that will be available this year will enable an agent to find the information needed for first call resolution without always having to reach into the back office.
Kelly Burke, Product Manager with Aspect highlights a few fun features of the Microsoft Dynamics CRM for Aspect Unified IP solution. Highlights include simple user experience, assigning activates or interactions to another user, integration with Lync and the screen pop from Mobile customer with social connections.
We’d love to hear what your favorite session, event, demo or roller coaster was at this year’s Lync Conference 2013. Tell us about it in the comments below!
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