We’ve all either experienced first-hand or have heard a story about a frustrating IVR experience. Now more than ever customers expect to connect on the communication channel they prefer, when it’s convenient for them.
Based on customer expectations, it comes as no surprise that digital self-service concepts like omni-channel, mobile, chatbots and AI have gotten a lot of buzz lately. Companies are taking notice, but, before jumping in head first, they need to ensure the features and functions their customers want are built on a solid foundation.
That solid foundation is a modern IVR that offers flexibility to add functionality like context continuity, caller intent prediction and adaptive intelligence.
On Tuesday, March 21st at 4:00 PM EDT, join Tobias Goebel, Director of Emerging Technologies, for a webcast to learn what steps you can take to make enhancements to your existing IVR to improve IVR effectiveness.
Don’t miss out! Register today!
Latest posts by Maddy Hubbard (see all)
- Contact Center Efficiency Stands Out at ICMI - June 2, 2017
- Aberdeen Group Report: Contact Center and Customer Experience Process Trends in 2017 - April 10, 2017
- Webcast – Modern IVR: Build a Solid Foundation for the Customer Journey - March 10, 2017