On his latest Podcast Series installment, Paul Stockford shares recent research that over half of U.S. based contact centers use some form of social media for customer service. And while Twitter continues to grow in use, Facebook for customer service is in decline. Tobias and Paul discuss why that is and what the opportunism are for self-service applications on Twitter.
Latest posts by Rebecca Anderson (see all)
- Cloud Contact Center: Customer Centricity with Great Agility & Less Cost - September 18, 2017
- How to Prevent Call Center Agents Fatigue by using Workforce Management Solutions - September 6, 2017
- Paving the Way for Successful Customer Journeys - August 1, 2017