Why the Enterprise Should be Wondering about Workplace Wearables

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The bring your own device trend (BYOD), while initially held at arm’s length by most enterprise IT organizations, has led to a very notable improvement in employee efficiency and productivity in the workplace. A VMware study conducted by Acorn Marketing & Research Consultants …

Part 2: Blurred lines Between Bank Branches and the Contact Center

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Continued from Part 1: Dissolving Brick and Mortar Bank Branches

Although the bank branch is becoming less relevant to customers for simple transactions because on-line banking is subsuming many of the functions formerly accomplished by tellers, the branch remains a primary source of new sales. Novantas …