How patient do we need to be with Machine Learning?


Artificial Intelligence is a multi-faceted term. According to Wikipedia: “Colloquially, the term ‘artificial intelligence’ is applied when a machine mimics ‘cognitive’ functions that humans associate with other human minds, such as ‘learning’ and ‘problem solving’.” Others would argue that these days, anything gets the label …

Customer Service Heaven Is Just a Virtual Personal Assistant Away


Customer needs and desires do not always overlap with business objectives: for example, cutting costs as a corporate goal does not benefit the consumer directly.

As for customer service in the past, cutting costs often meant the introduction of automation in the form of Interactive Voice …