CXP 17: Using CX Designer for Omni-Channel Self-Service Application Creation

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Application development is all about flexibility, so an Integrated Development Environment (IDE), a software application that provides comprehensive facilities to computer programmers for software development, needs to be many things to many people:

It needs to provide guidance to new users so they don’t get lost …

Using Voice Biometrics to Secure your IVR and Shorten the Call

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When we think about biometrics, our minds could quickly drift to the elaborate authentication sequences of sci-fi/heist flicks, with vaults of gold guarded by impenetrable layers of iris, fingerprints or voice scans. Yes, we also envision an antagonist slowly breaching security, crawling across invisible lasers …