CXP 17: Leveraging Natural Language Understanding for Self-Service Chatbots

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Last week’s CXP series post covered using CX Designer for self-service application creation and today we are going to continue the series by covering the additional capabilities that take our chatbot creation platform to a new level.

Interactive Text Response (ITR) is so much more than …

CXP 17: Using CX Designer for Omni-Channel Self-Service Application Creation

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Application development is all about flexibility, so an Integrated Development Environment (IDE), a software application that provides comprehensive facilities to computer programmers for software development, needs to be many things to many people:

It needs to provide guidance to new users so they don’t get lost …