Building Long-Term Loyalty Through Proactive Customer Engagement

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To truly build long-term customer loyalty, companies need to move from transactional interactions with their customers to building company-customer relationships. The first step to building these relationships is engaging with customers beyond basic one-way dialogs. Customers don’t feel valued when they have to take the …

How Optimizing Patient Data Can Lead to Better Healthcare Experiences

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Healthcare providers must keep looking for new ways to help patients better manage their health and empower staff. To meet these goals, providers need to optimize the data exchange between multiple systems such as EHR (Electronic Health Record) and contact center platforms.

Personalized Data-Driven Patient Engagement

Aspect’s …