Mobility & Self-Service

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Der Smartphone Boom hat uns alle überrollt und es gibt kaum einen Lebensbereich, der davon nicht betroffen ist. An jeder Bushaltestelle selbst im kleinsten Dorf sieht man Kids, die über ihre kleinen Screens gebeugt „whatsappen, „liken“, „snapchatten“ etc., was das Zeug hält und dabei die …

How we deployed Edward the SMS chatbot on Amazon Echo in 30 Minutes

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A few weeks ago, I introduced you to Edward. Weeks later, we are still being approached from analysts, customers, partners, other vendors, who all want to hear more about this exciting project. It is still very early, but seeing the first guests interact with it …

No Service Is The New Service: Bots, VRM and Delegating To Myself

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I make jokes regularly in the office about how I’m going to use Aspect’s interactive text response and natural language understanding platform to build an AlyxBot that will attend meetings for me and report back. (If any of my coworkers are reading this and feel …

Conversational Commerce Is Here: What Is Your Business Saying?

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Many industry experts have deemed 2016 as the year of conversational commerce (ConvComm), a term first used in early 2015 by Uber’s Chris Messina, which speaks to the intersection of business and social messaging applications like the popular and ubiquitous Facebook Messenger. 

Messaging applications have now …