Infographic: 5 Ways Mobile is “Taking Off” for Travel and Hospitality

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Travelers want to engage with businesses through their mobile devices, and hospitality vendors need to offer more than just mobile booking. Digital channels such as SMS customer service, web chat, and Messenger offer new ways for hoteliers to engage with travelers throughout their entire trip—from …

Mobility & Self-Service

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Der Smartphone Boom hat uns alle überrollt und es gibt kaum einen Lebensbereich, der davon nicht betroffen ist. An jeder Bushaltestelle selbst im kleinsten Dorf sieht man Kids, die über ihre kleinen Screens gebeugt „whatsappen, „liken“, „snapchatten“ etc., was das Zeug hält und dabei die …

How we deployed Edward the SMS chatbot on Amazon Echo in 30 Minutes

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A few weeks ago, I introduced you to Edward. Weeks later, we are still being approached from analysts, customers, partners, other vendors, who all want to hear more about this exciting project. It is still very early, but seeing the first guests interact with it …

No Service Is The New Service: Bots, VRM and Delegating To Myself

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I make jokes regularly in the office about how I’m going to use Aspect’s interactive text response and natural language understanding platform to build an AlyxBot that will attend meetings for me and report back. (If any of my coworkers are reading this and feel …