On a recent morning commute, I was halfway to the office when I realized I left my phone at home. I was almost to the highway — the point of no return. Should I go back and get it? I admit, I was mildly panicked. Was it even possible to get through a day without my phone? I was already running a little behind and returning home would only delay me further. I continued on to the office, feeling empty.
Obviously, I made it through the day unscathed, but it became perfectly clear just how dependent I had become on my phone. It turns out, I’m not the only one. In fact, Morgan Stanley reported that more than 90% of Americans have their smartphones within reach 24 hours a day, seven days a week.
We’ve grown accustomed to having our phones available to us whenever, wherever and to accomplish tasks quickly and with ease. It has become second nature to check account balances, refill prescriptions and so much more. If your customer service strategy includes providing customer service via mobile devices it must meet your customers’ already high standards for mobile interactions.
On June 15th at 2:00 PM EDT, Tobias Goebel, Director of Emerging Technologies, will participate in the Destination CRM interactive roundtable, Deliver Irresistible Mobile-First Customer Service.
Tobias will discuss how to simultaneously leverage phone, text, messaging, or mobile Web for each smartphone interaction. And how to use disposable mobile apps for low-frequency mobile customer service needs.
Plan to join us and register today!
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