Aspect VIA takes to the road – find out how we’re transforming customer engagement

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Customer engagement is a rapidly changing sector. It’s no longer just about providing a transactional service that answers any queries and addresses complaints. It’s now a key driver of business growth that engages with individuals on a more personal level, boosts loyalty and turns customers …

Taking the Workforce Management Cloud Market by Storm

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Workforce management is the most fundamental and commonly used of the workforce optimization software components.  Historically it’s been an on-premises application, but the past few years have seen some lower functionality WFM solutions delivered from the public cloud.  Aspect is about to turn the workforce …

Customer engagement in the digital age – breaking free from limitations

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Today’s digitally-focused environment has drastically changed customer expectations when they’re getting in touch with a business. In a landscape where they’ve got a world of information at their fingertips whenever and wherever they want, old ways of engaging with customers will no longer be adequate.

Companies …