Innovating with IVR

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IVR is still the workhorse in the contact center, with clear and proven value propositions like cost reduction through automation, or 24/7 availability of information. Well-designed IVR can work hand-in-hand with agents in the contact center, and ensure a smooth handover from digital channels such as Web or social, when the customer calls in and needs that “human touch.” Innovating with IVR

To highlight our capabilities and foster ideas on how you could improve your existing IVR systems with some innovative features, we are hosting a blog series called “Innovating with IVR.” Among the topics we’ll discuss:

You won’t want to miss any of these posts! Be sure you’re subscribed to the blog to stay informed on this topic and many more to come.

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Tobias Goebel

Tobias is Director of Emerging Technologies at Aspect. He has over 14 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, program and product management, and product marketing. As part of Aspect's product management and marketing team today, he works on defining the future of the mobile customer experience, bringing together channels such as mobile apps, messaging, voice, and social. He is a frequent speaker and blogger on topics around customer service and, more recently, the (re-)emerging chatbot, NLP, and AI technologies. Tobias holds degrees in Computational Linguistics, Phonetics, and Computer Science from the universities of Bonn, Germany and Edinburgh, UK.
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