Infographic – What Agents Want: Modern & Mobile Workplace Communications

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The third and final part of our Agent Experience Report has been released today. This report covers the topic of agents and workplace communication. Interestingly enough, 81% of customer service agents feel that getting in touch with their management should be as easy as getting in touch with their friends. And that, to them, means mobile access to management. However, the majority of employers don’t offer communication via the channels agents prefer and it actually can have a business impact. Check out the infographic below for a full recap of the report and if you’re interested in viewing part one, two, or three, you can find them here: Aspect 2017 Agent Experience ReportAgent Experience Survey