Industry Analysts Agree: Aspect on Track for High Performance


On an annual basis, we bring together leading industry analysts with Aspect’s entire management team to share our momentum, accomplishments, product plans and direction and major corporate initiatives.

At last year’s summit, we told them “what we were going to do” and this year, we spent a significant amount of time showing them “what we’ve done.”  At the end of two days, a lead analyst characterized it well when he said, Aspect has gone from talk to action!”

The event provided great feedback and input from the analyst community and in the process helped us validate what we as a company have been feeling: Aspect continues to strengthen its position in the market.

But don’t just take our word for it; here are excerpts from some of the analysts’ reactions to the summit:


New cloud contact center capabilities strengthen Aspect’s market position
Aphrodite Brinsmead

“…Aspect begins 2014 with new products, strong financials for 2013, and a positive growth forecast. The strategic acquisitions it made in 2013 have helped Aspect get back on track. Most significantly, the decision to acquire Voxeo in July 2013 and take on some of its business practices means that the company is now better poised to respond to enterprises’ demands for multichannel capabilities, analytics, and flexibility in deployment options.”

Aspect Software Outlines Plans for 2014mcgeesmithlogo
Sheila McGee-Smith

“The biggest news from Aspect Software in 2013 was its acquisition of Voxeo in July. Six months later, at this week’s Aspect Analyst Summit in Scottsdale, AZ, it was clear that the impact of the acquisition has positively permeated throughout the organization.”

“[G]o-to-market and channel strategy will be keys to Aspect success in 2014. But there is no doubt that the product portfolio and executive team that take on these challenges are better equipped than any that Aspect has seen in many years.”

UC Strategies

Questioning The Answers – Aspect’s Analyst Conference
Blair Pleasant

“This week in Phoenix, it was clear that, while there is still work to be done, Aspect is back in full force and is back on the radar of customers and competitors. With a new cloud-based contact center platform, a redesigned WFO solution, and other new products, as well as several impressive acquisitions, the company is back on track. Bloom noted, ‘In 2013 we turned Aspect back into a highly relevant company with the best software in the industry.’”

Aberdeen Group

Observations from Aspect Analyst Summit: A Sunny Outlook on the Business
Omer Minkara

“I’d also like to note that Aspect’s financial results validate the new strategy. The company has turned the revenue decline in 2012 into organic growth in 2013. The relationship revolution will be the main driver of the company’s 2014 strategy as well. The company will maintain its focus on enhancing the WFM suite while adding new capabilities enabled by its EG Solutions investment. Aspect will also focus on constantly enhancing its Interaction Management product through capabilities supported by its Voxeo acquisition, and will heavily emphasize its new Zipwire offering.”

Saddletree Research

Aspect – It’s Not Your Father’s Contact Center Company Anymore
Paul Stockford

“I left the all-day briefing feeling very optimistic about Aspect’s prospects for the future. I would be very surprised to see Aspect being sold in piece parts or shopping itself around for acquisition. Rather, I expect to see Aspect stay the course, expanding its market presence and continuing to provide innovative solutions to the evolving contact center market. This is a company that is on the move. If you haven’t looked at Aspect lately, you ought to. It is a generation or more removed from legacy Aspect. It’s not your father’s contact center company anymore.”

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Jim Freeze, SVP, CMO

Jim Freeze, Aspect’s Senior Vice President and Chief Marketing Officer, plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.
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