Mobility with Lync
by Michael Ely on December 20th, 2010
Ever get halfway through a meeting and need to leave for the airport or your kid’s tennis match? With Lync 2010, it’s as easy as a mouse click to transfer the call from your desktop to your mobile device, using the same Bluetooth-enabled headset. In the coming year, when Lync will offer support for clients on mobile devices like the iPhone, the ability to use both mobile and desktop communications seamlessly may become a reality. Single number, find me/follow me, and presence through the same interface across multiple devices already in use will foster productivity and make business communications much simpler. …Read more >
Communications-Enabling Business Processes for Improved Customer Experiences
by Manish Chandak on May 18th, 2010
The power of communication if often underestimated. Often times in the workplace, processes are unnecessarily lengthened by the inefficiency of the individual tasks. Regardless of where the bottleneck occurs, these hiccups in the operation affect the entire company. Creating new windows of communication in the enterprise streamlines the simplest tasks and allows for better usage of the employee’s time and in turn – better serving your customers.
Foundational Platforms for Enhancing Communications
by Michael Ely on May 17th, 2010
It seems like the technology never stops. There are constant reminders that the digital age is upon us and businesses have taken note. Digitally interacting with your customers and leveraging the power of cyberspace for business use are two of the most important ways to modernize your marketing tactics and enterprise processes.
Culture and Technology: Can’t Think about One without Thinking about the Other
by Jamie Ryan on May 12th, 2010
Unified communications is as much about a company’s culture as it is about technology. For years people have been sending emails on computers and using separate devices to initiate and receive phone calls and retrieve voicemail messages. They’ve been going through the motions of making phone calls and leaving voicemail messages but, until now, they haven’t actually had the ability to see someone’s presence and proactively pick the best communication channel.
Planning is Essential for OCS deployment
by Jamie Ryan on May 12th, 2010
Aspect recently finished a global deployment of Microsoft® Office Communications Server (OCS) across 100 percent of Aspect. That meant rolling out the full spectrum of unified communications capabilities to approx. 1,800 employees across 20 locations spanning 18 countries. I’m proud of my IT team for a job well done, and appreciate Aspect Professional Services’ collaboration and expertise.
Using Unified Communications and Collaboration To Enhance Customer Service. We’ve Done It!
by Serge Hyppolite on May 12th, 2010
We’ve been talking with customers about unified communications for quite some time. We’re finding that many people understand how deploying unified communications across the enterprise can increase employee collaboration and productivity, and significantly lower costs, such as those associated with conferencing and telephone usage. We’re also finding, however, that a lot of people are still unclear about where the contact center fits in. So, I thought I’d take some time to share with you a real-world example of how Aspect has implemented unified communications across our own global contact center environment with multiple locations and languages.
Communications-enabled Business Processes
by Manish Chandak on May 12th, 2010
Enterprise 2.0 applications will increase productivity in the enterprise workplace, accessing data from various sources, enhancing user interfaces and related back-office elements and embedding real-time communications for greater personalization, increased collaboration and unprecedented efficiencies.
By embedding communications and collaboration into enterprise applications, companies will not only be able to significantly reduce human latency in business processes, but they will be able to leverage information across different functional areas and throughout their customer and partner ecosystems. The possibilities are boundless.
Laying the foundation for a new wave of innovation
by Chris O'Brien on May 12th, 2010
Aspect and Microsoft have teamed up to deliver an online symposium that will engage business and IT leaders on the next wave of enterprise innovation.
Big ideas that were born in the consumer space have jumped to the enterprise – and the outcome could be a major shift in the way organizations conduct business. Social media, collaboration, and presence-based communications platforms are the backbone elements of Enterprise 2.0 – businesses powered by applications that leverage web 2.0 and real- time communications technologies. This new business model holds the promise to deliver more than operational efficiencies and increased productivity; fueled by transformative technology, the real value of Enterprise 2.0 lies in its ability to cultivate ideas that break free from company-centric ways of looking at technologies, markets, and operations.
Improving the way companies communicate internally and externally with their customers is an important objective for all organizations. This blog is focused on levaraging the collective knowledge withing Aspect.