How On-Demand Businesses Can Provide On-Demand Help with Self-Service and Omni-Channel Solutions

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Businesses with on-demand apps have disrupted their respective industries while providing consumers with a fresh new way to buy, sell, travel and everything in between. If you’ve ever booked a ride, ordered a meal, purchased tickets or reserved a table you’re well aware of the …

No Such Thing as TMI: Customers Willing to Get Personal to Get a Better Experience

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If you are unwilling or unable to meet the new consumer-set engagement standards of today’s customer, get ready for rumble. The 2016 Aspect Consumer Experience Index showed us that half of U.S. consumers moved from at least one company in the past year because of …

Customer Engagement Centers Rally the Enterprise Around Customer Service

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Nearly everyone can relate to the experience of calling a business, navigating a phone tree for several minutes and then having to repeat that information back to an agent. Some experiences can be even more frustrating if the issue is not resolved or if you …