Customer Case Study: Pharos Innovations Makes Inroads in Preventing Readmission

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Patients operate under the assumption that healthcare providers will give them the best possible care available. However, requirements under the Affordable Care Act (ACA) are elevating expectations for better patient experiences as well. Under the ACA, healthcare providers are incentivized to move from a fee-for-service …

The New Patient Advocate in the Back Office: Workforce Management

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During the throes of day to day operations, nurses, medical secretaries and physicians are often facilitating communication between physicians and patients. Patients call daily with triage questions, inquiries about medical instructions, updates on changes in conditions, and to receive test results.  Patient calls are typically categorized …

Spotlighting the Benefits of Adopting Centralization to Alleviate Provider Fear

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Advances in information technology software and telephony systems have led to a transformation in how hospital systems deliver patient care and increase patient satisfaction. Similar to many other industries, changes in healthcare can trigger fear in patients, front-end staff, and clinical providers. Change …

Improving Patient Experience is a Hard Pill for Healthcare to Swallow

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Healthcare has been hit hard by policy, technology and regulatory changes.  Compounding these industry upheavals, patient expectations have grown exponentially – and, for the most part, have not been met by current healthcare practices, especially when it comes to effective communication with various patient populations.

Healthcare …