Cloud-based Workforce Optimization Solutions Put the ‘Utility’ in Utility Companies

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Utility companies bear the responsibility of supplying essential services such as water, natural gas and electricity to their customers. Because of the significant role that these services play in the day-to-day functions of modern life, any inefficiency on the part of a utility company—from a …

Contact Center Leaders: Are Your Agents Ready for the Holiday Rush?

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The weather may be cooling off, but for contact center personnel things are just heating up. The end-of-year holiday festivities to come over the next few months are sure to bring joy to households around the world, but a confluence of factors related to seasonal …