Half of consumers quit the companies they were customers of because of poor customer service. And if the recent findings from the Aspect Consumer Experience Index are any indication, more customers will be bolting from businesses who don’t step up their customer experience game.
Latest posts by Tim Dreyer (see all)
- Summer Travel Underscores Need for Airlines to Overhaul Customer Service - June 29, 2017
- Are You Wasting Your Customers’ Time? - May 26, 2017
- Fast Food Giant Wendy’s Serves Up Customer Service Nuggets of Wisdom - May 15, 2017