Half of consumers quit the companies they were customers of because of poor customer service. And if the recent findings from the Aspect Consumer Experience Index are any indication, more customers will be bolting from businesses who don’t step up their customer experience game.
Latest posts by Tim Dreyer (see all)
- Equifax’s Customer Service Conundrum - September 20, 2017
- Aspect Via™ Innovation Video - September 11, 2017
- Put Me in Coach: Why Agent Training is Crucial in Your Contact Center - August 14, 2017