Half of consumers quit the companies they were customers of because of poor customer service. And if the recent findings from the Aspect Consumer Experience Index are any indication, more customers will be bolting from businesses who don’t step up their customer experience game.
Latest posts by Tim Dreyer (see all)
- The Now Consumer: Let Me Do it Myself - March 27, 2017
- What March Madness Can Teach Us About Customer Service - March 20, 2017
- In the Customer Experience Space, All’s Fair in Love and War - February 14, 2017