Half of consumers quit the companies they were customers of because of poor customer service. And if the recent findings from the Aspect Consumer Experience Index are any indication, more customers will be bolting from businesses who don’t step up their customer experience game.
Latest posts by Tim Dreyer (see all)
- Customers Are Willing to Pay a Lot More for a Better Customer Service Experience, if They Get to Tell You Exactly What That Is - February 7, 2018
- Five Key Takeaways From Deloitte’s 2017 Global Contact Center Survey - November 28, 2017
- Proactive Prep: Five Tips to Fine Tune Your Proactive Outreach Campaign - November 1, 2017